Where Do I Get A Claim Number?
Claim numbers are issued by your insurance company
at the time you report your accident. Just jot
it down and bring it in with you when you come
in for your estimate, we will do the rest.
Are You Open Saturday?
No, we not open but we can make arrangements for
someone to meet you for an estimate or car pick
up or drop off.
Will The Parts Be Ordered Before I Drop Off My Vehicle
Absolutely. We generally order your vehicle's parts
at the time that we write the estimate and schedule
your vehicle for drop-off a couple of days later
unless your vehicle is found unsafe to drive, then
we would help you arrange for a rental vehicle as
soon as possible. This enables us to provide quicker
If My Vehicle's Frame Is Damaged Is It A Total Loss?
No. A car is a total loss only when the price of
repairs exceeds the insurance company's determined
value of your vehicle. Nowadays, most cars are
built using unibody (frame and body as one) construction.
Our highly skilled technicians, with the aid of
our state-of the-art computer measuring system,
can return your vehicle to its original factory
specifications. If it is determined that the frame
section is bent beyond repair, that section can
simply be replaced.
Can You Match The Paint Color?
Today's modern factory finishes incorporate multiple
layers of highly specialized paints. We have made
a major investment in the finest paint system available
and constantly upgrades its technology and equipment
to ensure that each vehicle's paint matches. We
take special pride in our ability to match factory
finishes as the final step in the restoration process.
Can I Get Other Service Work Done On My Vehicle
While It Is In The Body Shop?
Yes. Just let your estimator know what other work
you would like done so that he or she can make the
How Long Will The Repairs To My Vehicle Take?
Your estimator can give you an approximate amount
of the time it will take to complete the repairs
to your vehicle after an estimate is written. During
the repair process you will be kept informed of
anything that might change this time.
Can I Get A Ride Home When I Drop Off My Car?
Yes, we would be happy to provide this service for
you. We want each customer's visit to be a positive
experience and will work diligently towards that
goal. We provide a pickup and delivery service
to all local areas.
How Can I Get A Rental Car?
If you need a rental car, we can help you make the
necessary arrangements. Insurance companies will
only pay for a rental car if you have that option
on your policy or if you are the claimant. Check
your policy and/or call your insurance company
to find out if you have rental coverage and what
your specific limitations are. Then when you bring your car in we will have that
all set up. We will call them when you arrive and
they will pick you up right from our location.
How Will I Know When My Car Is Done?
You will be notified when your vehicle is ready to
be picked up. Feel free to call or e-mail us during
the repair process if you have questions or concerns.
Is There A Warranty On The Repairs To My Vehicle?
Yes. We guarantee all workmanship with a Lifetime
Warranty that is good as long as you own your vehicle.
I Have To Pay A Deductible?
The amount of deductible that you will be responsible
for is determined by your insurance policy. If
you aren't sure about your deductible, you can
agent and they can tell you whether your insurance
company has waived your deductible or whether you
will be responsible to pay this when you pick up
Who Do I Pay My Deductible To?
It will be your responsibility to pay your deductible
to us when you pick up your vehicle.
Forms Of Payment Do You Accept?
The easiest and most convenient way to pay for
your portion of the repairs to your vehicle is
major credit card. We accept Visa, MasterCard,
Discover, Debit and American Express.
Of course cash is always welcome. We also accept
personal checks for under $500 and a cashier’s
check for any amount.
What Are Betterment Charges?
Parts that wear out and need replacement with time
and use (i.e., tires, batteries, and suspension
parts) are commonly subject to betterment charges
when they are replaced during the repair process.
These betterment charges are determined by your
insurance company and are pro-rated based on actual
miles on your vehicle.
Can I Wash My Car?
Recommendations And Precautions In The First 30 Days
DO · Wash the vehicle by hand with cool water
and a very mild car wash solution using a soft cloth
or sponge. · Always use clean fresh water. · Wash
your vehicle in the shade
DON'T · Do not use a commercial car wash.
Stiff brushes or sponges could mar the finish and
damage the surface. · Do not "dry wipe" your
vehicle. Dry wiping can scratch the finish. · Do
not drive on gravel roads. Chipping the finish is
easily done in the first 30 days. · Avoid
parking under trees and utility lines which are likely
to attract birds. Bird droppings have a high acid
content and will damage a freshly painted surface.
Also, tree sap can mar or spot a freshly painted
surface. · Do not spill gasoline, oil, antifreeze,
transmission fluid, or windshield solvent on the
new finish. · Do not scrape ice or snow from
the newly painted surface.
Recommendations And Precautions
In The First 90 Days
DON'T · Do not wax or polish the vehicle.
This will allow the finish to dry and harden completely.